Terms and conditions


Company info

  • Humanitarian organization "UNICEF"
  • Address: Svetozara Markovića 58, 11000 Beograd
  • Web: www.unicef.rs, www.unicef.org/serbia
  • Phone: 011 3602 104
    Fax: 011 3602 111
  • E-mail: belgrade@unicef.org

Customer service

You can contact us to receive the necessary donation information, as well as in the case of a complaint or cancellation of the donation.

  • Adresa: Svetozara Markovića 58, 11000 Beograd
  • Phone: 011 3602 104
    Fax: 011 3602 111
  • E-mail: belgrade@unicef.org
  • Monday to Thursday from 9.00 to 17.00 and Friday from 9.00 to 16.00

Policy reclamation

The trader is obliged to present clear and unequivocal terms on the e-commerce point of sale - payments, fees, refunds of money and / or goods describing the procedure if a complaint arises.


Protection of user privacy

"On behalf of [UNICEF] we commit ourselves to protect the privacy of all our customers. We collect only necessary, basic customer data and information that are necessary for doing business and informing users in accordance with good business practices, all to provide quality service. We give customers the choice, including the ability to decide whether they want or not to be deleted from the mailing lists used for marketing campaigns. All customer information is strictly kept and only available to employees who need this information to perform the job. All employees [UNICEF] (and business partners) are responsible for respecting the principles of privacy protection."


Refund

"In the event of the return of goods and the repayment of funds to a customer who has previously paid with his/hers payment card, in part or in full, and regardless of the reason for the return, [UNICEF] is obliged to make a refund exclusively through VISA, EC / MC and Maestro payment method, which means that the bank will make a refund to the account of the card user at the request of the seller."

Banka Intesa ad Beograd


Protecting confidential transaction data

"When entering payment card information, confidential information is transmitted through a public network in a protected (encrypted) form using the SSL protocol and PKI system, as the current state-of-the-art cryptographic technology. The security of data during the purchase is guaranteed by the processor of payment cards, Banca Intesa ad Beograd, so the complete collection process is carried out on the bank's pages. No information about the payment card is available to our system at all."

Komercijalna Banka ad Beograd


Protecting confidential transaction data

"When entering payment card information, confidential information is transmitted through a public network in a protected (encrypted) form using the SSL protocol and PKI system, as the current state-of-the-art cryptographic technology. The security of the data during the purchase is guaranteed by the payment card processor, Komercijalna banka ad Beograd, so the complete collection process is carried out on the bank's pages. No information about the payment card is available to our system at all."