Terms of Use


Details

Customer support

For questions or queries please contact us by the e-mail or telephone.


Reassessment policy

Sevices provider is obliged to notify interested part about conditions of the reassessment policy, including payments, return of means, along with description of the procedure if reassesment process takes part.


Information disclosure policy

UNICEF’s websites use cookies and other user tracking tools to provide statistics that help us to give you the best experience of our sites and to display relevant promotion, communications, and appeals on other websites you may visit. However, by continuing to use our sites without changing settings, you are agreeing to our use of cookies and other user tracking tools.

We make sure that all the appropriate measures are taken to protect your data. All employees with access to personal data understand the importance of protecting your data at all times, and they have all completed a training programme to help them with this.

We ensure the strictest control for financial, sensitive and other categories of data in accordance with regulatory and legal obligations for managing these kinds of data. From the moment we receive your data, we do our best to keep them safe in our systems and during transfer between our systems and partners working for us.


Refunding of charitable contributions

In cases of refunding of charitable contributions, UNICEF Serbia is obliged to return means via VISA, EC/MC and Maestro methods of payments, thus, on UNICEF’s request the bank will transfer the means on a user’s bank account.

Banka Intesa ad Beograd


Protection of confidential transaction data

When the payment transaction is initiated as an instant credit transfer, and with regard to the way IPS payment system functions and the deadlines for execution of this type of payment transactions, a recall is not possible after the Bank created an order in the IPS payment system.

Komercijalna Banka ad Beograd


Protection of confidential transaction data

When the payment transaction is initiated as an instant credit transfer, and with regard to the way IPS payment system functions and the deadlines for execution of this type of payment transactions, a recall is not possible after the Bank created an order in the IPS payment system.