The UNICEF website is provided by UNICEF for personal use and educational purposes only.
Humanitarian Organization "UNICEF"
Address: Svetozara Markovića 58, 11000 Belgrade
Website: donacije.unicef.rs, www.unicef.org/serbia
Tax Identification Number (TIN): 108566241
Phone: 011 3602 104
E-mail: belgrade@unicef.org
Monday–Thursday: 09:00–17:00 / Friday: 09:00–16:00
Use of this website and all pages in this domain (hereinafter: the "UNICEF website") constitutes acceptance of the following terms and conditions.
UNICEF reserves the right to seek all remedies available by law for any violation of these terms of use, including any violation of UNICEF's rights in the UNICEF name and emblem and its rights in connection with the information, artwork, text, video, audio, or pictures (hereinafter: the "content") of the UNICEF website.
The UNICEF name and emblem are the exclusive property of UNICEF. They are protected under international law. Unauthorized use is prohibited.
They may not be copied or reproduced in any way without the prior written permission of UNICEF.
Any other use, including reproduction or translation of anything more than a de minimis portion of the content of the UNICEF website, or any use other than for personal or educational purposes, requires the express prior written permission of UNICEF.
All content of the UNICEF website is protected by law including, as applicable, copyright laws.
The content of the UNICEF website is selected on the basis of UNICEF's own criteria and in its own sole discretion.
UNICEF reserves the right at any time to change or discontinue any aspect or feature of the UNICEF website, including but not limited to these terms of use, hours of availability and equipment needed for use.
The use of particular designations of countries or territories does not imply any judgment by UNICEF as to the legal status of such countries or territories, of their authorities and institutions or of the delimitation of their boundaries.
The mention of names of specific companies or products (whether or not indicated as registered) does not imply any intention to infringe proprietary rights, nor should it be construed as an endorsement or recommendation on the part of UNICEF.
The United Nations and UNICEF disclaim any liability or responsibility arising from the use of the UNICEF website or the content of the UNICEF website.
The United Nations, UNICEF, members of their staff, and their contractors, shall not be liable for any financial or other consequences whatsoever arising from the use of the content of the UNICEF website, including the inappropriate, improper, or fraudulent use of such content.
No representations or warranties of any kind concerning the UNICEF website are given, including responsibility for any infection by virus or any other contamination or by anything which has destructive properties.
The UNICEF website may be linked to other websites that are not under UNICEF's control.
UNICEF provides these links merely as a convenience and the inclusion of such links does not imply an endorsement or approval by UNICEF of any website, product or service.
UNICEF does not assume any responsibility or liability in respect of such web sites, including, for example, responsibility or liability for the accuracy or reliability of any information, data, opinions, advice or statements made on those web sites.
The UNICEF website may contain Working Papers or discussion drafts of UNICEF Policy Papers. Comments and responses are welcome, but these should in all cases be addressed directly to UNICEF and not uploaded to the UNICEF website.
These documents are provided by UNICEF as a contribution to discussion on important issues affecting children and families, and to assist UNICEF by broadening and deepening the range of the consultations engaged in by the Organization.
Such documents do not represent the Organization's definitive position on the issues covered and are not to be represented as such. Working papers may not be quoted or otherwise used outside the UNICEF website.
The UNICEF website may contain bulletin boards, chat rooms, mailing lists or other message or communication facilities, as well as the donations section.
The user agrees, when taking advantage of such facilities, not to do any of the following:
(a) defame, abuse, harass, stalk, threaten or otherwise violate the legal, moral, or human rights of others (such as rights of privacy and publicity);
(b) publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent, unlawful or rights-infringing material or information;
(c) upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy) unless the user owns or controls the rights thereto or has received all necessary consents;
(d) upload or attach files that contain viruses, corrupted files, or any other similar software or programmes that may damage the operation of another's computer;
(e) delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded;
(f) falsify the origin or source of software or other material contained in a file that is uploaded;
(g) advertise or offer to sell any goods or services, or conduct or forward surveys, contests, or chain letters;
(h) download any file posted by another user that the user knows, or reasonably should know, cannot be legally distributed in such manner. UNICEF reserves the absolute right to delete any material posted to the UNICEF website without notice to the user.
UNICEF accepts no responsibility or liability in respect of the conduct of any user in connection with such facilities, or for any material submitted by users and carried on the UNICEF website including, for example, responsibility or liability for the accuracy or reliability of any information, data, opinions, advice or statements made in such material.
Feel free to contact us for any additional information about donations and if requesting donation refund or cancellation.
All payments will be processed in the currency of the Republic of Serbia, i.e. dinars (RSD). Indicative amounts in other currencies are based on the official middle exchange rate published by the National Bank of Serbia. The amount charged to your payment card will be converted into dinars based on the exchange rate used by card networks, which is unknown to us at the time of the transaction. As a result, there may be a slight discrepancy compared to the original amount displayed on our website. Thank you for your understanding.
You can pay for your online orders using the IPS scanning method. When you select IPS scanning, you will be redirected to a page displaying a one-time IPS QR code generated by the acquiring bank (name of acquiring bank). Using the mobile banking app installed on your mobile device, scan or import the data from the generated IPS QR code and complete the payment easily, in the secure environment of your bank. Information about the payment outcome will be displayed on our website immediately after the transaction is processed, and will also be sent to you by email.
If you are visiting the online store via your mobile phone, you can also make a payment via IPS scanning by selecting the bank whose app you wish to use for the transaction after choosing the IPS scanning method, and then clicking the payment button. This will open the selected bank’s mobile banking app, where you can confirm the payment, just as you would after scanning the IPS QR code.
Refund requests related to completed payments (donations) may be submitted in case of:
1) card misuse;
2) incorrectly entered amount (extra zeros, etc.).
In the event of a request based on one of the above reasons, the request should be submitted by forwarding the email with the transaction confirmation to mivanovic@unicef.org, along with a scanned refund request in free form, stating the reasons for the request. The request must include the cardholder’s signature, a scanned copy of their ID card, and a contact phone number. We will contact the requester, and the funds will be refunded within 30 days after contact has been established. Refunds will be issued to the account linked to the payment card used for the donation.
Requests can also be sent by post to the following address: United Nations Children's Fund, Svetozara Markovića 58, 11000 Belgrade Serbia. Postal requests must include all the same elements as those sent via email.
In case of refunding the donor who has previously paid with some of the payment cards, regardless of the reason for the refund, the United Nations Children’s Fund is obliged to refund only through VISA, EC/MC and Maestro payment methods, which means that the bank will, on the request of the seller, perform refund on the card user's account.
On behalf of the United Nations Children’s Fund, we commit ourselves to protect the privacy of all our customers. We collect only necessary, basic customer/user/donor data and information necessary for doing business and informing customers/users in accordance with good business practices and in order to provide quality service. We give customers the choice, including the ability to decide whether they want or not to be deleted from the mailing lists used for marketing campaigns. All user/customer/donor information is strictly kept and only available to employees who need this information to perform the job. All employees of the United Nations Children’s Fund (and business partners) are responsible for respecting the principles of privacy protection.
When entering payment card information, confidential information is transmitted through a public network in a secure (encrypted) form using the SSL protocol and PKI system, as the most up-to-date cryptographic technology. The security of data during the purchase is guaranteed by the payment card processor, so the entire payment process is carried out in a secure environment. Your card information is not available to our system at any time.
If you have any questions about the information provided above, please contact UNICEF by completing and submitting the feedback form.
Thank you
